Sftec.shop values and respects the privacy of its customers and visitors. While operating our business and interacting with you, we collect, use, and disclose personal information. We do so to process and fulfill your orders, to improve our digital offerings, to create consistent digital experiences for you, to protect the rights and information of our customers and our company, and for the other purposes disclosed in this Privacy and Security Policy.
This Privacy and Security Policy provides you with information about how we collect, use, and disclose personal information, the governance policies and practices we have in place to protect this information, and describes choices and rights available regarding your personal information. If you have any questions, please contact us via the channels listed below.
Below is a summary of the categories of information we collect, some of which may qualify as “personal information” protected by privacy laws.
a. General information. This information includes name, email address, phone number, user name, physical address, device identifier, government-issued identification number, date of birth/age, licence plate number, and social media handle.
b. Payment information. This information includes credit or debit card, cheque, PayPal account, or gift card information.
c. Commercial information. This information includes details of products or services purchased, purchasing history, products or services you like, reviews you submit, or where you shop.
d. Account information. When you create an account on our websites or mobile applications, we collect the information you provide to us to register your account, such as your username, password and other account-related information.
e. Returns information. When you return a product to our stores or request a refund or exchange, you may be asked to provide your name, address, phone number and provide acceptable government-issued photo ID. We collect this information to process and track returns and to help detect and prevent fraud, make return authorization decisions and otherwise administer our loss prevention program.
f. Demographic information. This includes age, gender and any other demographic information you may choose to provide to us.
g. Location information. This information includes location based on IP address or mobile device location information.
h. User-generated content. We may collect any of the information or content you provide through our websites, mobile applications, or online forums.
i. Browsing and usage information. We collect information about how you interact with our website or mobile applications, including the items you view and the actions you take while using our services. We might also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using cookies and similar technologies.
j. Device information. We may collect information about the device you use to access our services, including your IP (Internet Protocol) address and other related information such as its type of browser and operating system.
We may transfer your information to Canadian, US and other foreign Affiliates and service providers who provide services on our behalf to provide you with our products and services, to manage our business and risks, to improve and market our products and services, to comply with our legal or regulatory obligations and as required or permitted by law.
i. Our Affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions.
ii. We might also authorize our service providers to collect information on our behalf. Some service providers may be located outside of your province, state, territory or outside of your country.
iii. By providing your information to us, you are consenting to the transfer of your personal information to service provider facilities located outside of your province, state, territory or outside of your country, and as such the governments, courts or law enforcement or regulatory agencies in the applicable jurisdictions may be able to obtain disclosure of that information in accordance with their laws.
We retain the personal information we collect for as long as reasonably necessary to fulfill the purposes set out in this Privacy and Security Statement or when the information was collected, unless a shorter retention period is required by law.
i. We may retain personal information after the end of our relationship with you. The length of retention may vary depending upon various technical or legal factors.
ii. If we no longer require your personal information, we will delete or anonymize it in accordance with applicable law, unless we are required or permitted by law to keep it for a longer period.
